For our customers, the acquisition offers the opportunity to evolve a store technology strategy over time in partnership with a strong company committed to delivering choice, innovation, and the highest level of customer service. Before, during, and after this acquisition, your continued satisfaction with our solutions and support is our highest priority.
Acquisition Answers at a Glance
Why did SIVA acquire Progressive?
How will the acquisition affect me
as a customer?
Will we continue to enhance, sell
and support both companies' product lines?
What is SIVA's product strategy?
Will the two companies' product
offerings be integrated?
How does SIVA give customers
choice?
How will the acquisition affect
employees?
Why did SIVA acquire Progressive?
Since 2000, SIVA Corporation™ has met customer needs for quality
restaurant technology. Our acquisition of Progressive Software is the
next step in this process.
Progressive has a twenty-year track record of creating successful technology solutions for restaurant operators and excellent relationships with its customers, who include some of the biggest brands in the industry—Jack in the Box, Steak n Shake, Starbucks, and more.
The combined company will represent more than 13,000 installations. In addition, it will be the only major vendor in the restaurant segment to offer a next generation product as well as Windows and DOS lines. The ability to provide a migration path to a next generation application, whether to existing or potential customers, will be a compelling differentiator for the new, post-acquisition SIVA. back
How will the acquisition affect me as a customer?
Our goal is to achieve a smooth integration of Progressive and SIVA, without
disruption to you. Your existing management and support contacts will
remain intact and we will remain dedicated to delivering the high quality
products and customer service you deserve.
We believe we offer you far more together than as individual companies—business strength, a proven track record, and a broader range of solutions designed to support a greater number of your restaurant operations issues than previously available. back
Will we continue to enhance, sell and support both companies'
product lines?
Yes. SIVA will sell and support the full line of Progressive products,
including the IRIS and SMART point-of-sale applications. Current Progressive
customers will be able to migrate to the next generation iSIVA™
point-of-sale technology if and when they choose, but will not be required
to do so.
Premium products such as SIVA's IntelliKitchen®, EventAlert, and POS² and Progressive's eSign, eRewards, and LaborPro will be integrated with all three point-of-sale applications. back
What is SIVA's product strategy?
SIVA understands that restaurants have a wide range of technology needs
and that their technology strategies evolve over time. We are committed
to providing a range of options to meet these needs at every stage of
evolution.
With the acquisition of Progressive, SIVA's offering will include three distinct POS products that cover the technology spectrum:
- iSIVA, which is built on an enterprise architecture using
next generation web technologies;
- IRIS, one of the most widely installed Windows-based POS systems in QSR and fast-casual restaurant chains; and
- SMART, the only DOS-era application that has been continuously maintained and enhanced with the new functionality restaurant operators want and need.
Our customers can extend any of these applications with a comprehensive, cutting-edge set of back office and operations intelligence solutions, as well as above-store reporting, real-time alerts, and enterprise application management tools. back
Will the two companies' product offerings be integrated?
The three point-of-sale applications will remain separate, individual
products. The rest of our offering will evolve over time into a single
set of solutions fully integrated with each point-of-sale. Our first priority
is to make unique, premium products such as EventAlert, eRewards, eSign,
IntelliKitchen, POS² and Visual Dashboard available to all iSIVA,
IRIS and SMART users. back
How does SIVA give customers choice?
SIVA gives restaurant operators choice and control over store technologies
by offering applications that are platform-independent, that comply with
emerging industry data standards such as ARTS and IXRetail, and that are
easy to extend using our Software Developer's Kit. We are the only major
point-of-sale software company in the foodservice vertical that is not
also a hardware vendor. back
How will the acquisition affect employees?
Progressive and SIVA employees are secure in their jobs as well as in
their locations, since we will maintain offices in both Delray Beach,
Florida and Charlotte, North Carolina. We foresee significant growth opportunities
and we need these employees' talent and knowledge of our industry. Christopher
Sebes, Progressive's current CEO, will be joining SIVA's management team
as Chief Operating Officer. back
"SIVA works with what we have today and want in the future."Jason's Deli
"At least 40% of the value of systems comes from all the extra service we use after getting the basic software and hardware."
Boddie Noell
"Technology should simplify your entire process and SIVA has helped us do that. Their customer service attitude gets top marks. It doesn't matter what time I call, they are immediately responsive and their team has been so easy to work with."
Pasha's
"We've used some flavor of Progressive Software system-wide since 1996. Progressive's SMART point-of-sale system works well with our concept and absolutely suits our needs in this special niche. The system is stable and extremely easy to use. What we're most consistently pleased with is Progressive's service."
The Butcher - The Baker Management Company, Inc. (Fuddrucker's franchisee)
